Refund policy

Return, Replacement & Refund Policy

Thank you for shopping with Gritty Halo Lab. Please take a moment to review our return and refund policy before placing your order. This policy outlines how cancellations, returns, exchanges, replacements, and refunds are handled.

Order Cancellation

Orders may be canceled or modified within 1 hour of being placed.

After this period, your order may enter production to ensure timely fulfillment. Once production has begun, cancellations or modifications can no longer be accepted.

Orders canceled within the 1-hour window are eligible for a full refund, which will be issued to the original payment method.

Return Policy

We accept eligible return requests within 30 days from the date your order is delivered.

Before sending any item back, please contact our customer support team to obtain return authorization. Returns sent without prior approval may not be accepted.

Email: cs@grittyhalolab.shop

Eligible Return & Exchange Cases

Returns or exchanges are accepted only in the following situations.

Size Exchange

If you'd like to exchange your jersey for another size, the item must be:

  • Unused

  • Unworn

  • Unwashed

  • In its original condition

  • Returned with all original tags and packaging

Shipping Damage

If your order arrives damaged during transit, please contact us within 7 days of delivery and provide clear photos of both the product and the shipping package so we can assist you promptly.

Non-Eligible Return Cases

Returns, exchanges, or refunds cannot be accepted for the following:

  • Customized or personalized jerseys, except when the item is damaged during shipping or a production error has occurred.

  • Refund requests for items ordered in the wrong size by the customer. Eligible size exchanges may still be available under this policy.

  • Incorrect color, style, or customization selected during checkout.

  • Incorrect shipping address or personalization details provided by the customer.

  • Minor color variations caused by monitor or mobile device display settings.

  • Normal wear and tear or damage occurring after delivery.

  • Change-of-mind requests submitted after the 1-hour cancellation period has expired.

Replacement Policy

If your item arrives damaged during shipping, has a manufacturing defect, or you receive the wrong product due to our mistake, we'll provide a replacement at no additional cost.

Please contact us within 7 days of delivery and include:

  • Your order number

  • Clear photos of the issue

  • A brief description of the problem

Additional information may be requested if necessary to verify your claim. Once approved, we'll arrange your replacement as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs when requesting a size exchange.

If the item is damaged during shipping, defective, or shipped incorrectly due to our error, Gritty Halo Lab will cover the replacement or any applicable shipping costs.

Refunds

Refunds are available only under the following circumstances:

  • Your order is canceled within the 1-hour cancellation period.

  • We are unable to produce or fulfill your order.

  • A verified issue cannot reasonably be resolved through a replacement.

  • An eligible returned item has been received, inspected, and approved.

Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

Need Assistance?

If you have any questions regarding your order, production, shipping, returns, exchanges, or replacements, our customer support team is always happy to help.

Website: grittyhalolab.shop

Email: cs@grittyhalolab.shop

Response Time: Within 12–24 business hours